WEBSITE INFORMATION / UPDATED 11 NOVEMBER 2026
Privacy Policy
This notice explains how Matrixxx Polymers CC handles information connected with this website and enquiries. For privacy questions, email info@matrixxx.co.za and mark your message “Privacy request”.
Information you provide
When you email us, we receive the information you choose to send, such as your name, email address, contact details and material requirements. The Contact page prepares an email in your own email app; its form does not submit your entries to our website server. Please avoid including sensitive information that is unnecessary for an enquiry.
Website and administrator information
Our hosting infrastructure may record technical request details such as IP addresses, browser information, timestamps and requested pages for operation and security. Administrator account details and company content are stored to manage this website. Administrator passwords are stored as hashes, rather than plain text. See the Cookie Policy for browser storage.
Why information is used
Enquiry information is used to respond to requests, discuss products, prepare quotations and manage related business communications. Technical information supports website delivery and security. Processing must have an applicable lawful basis under South African law, such as taking steps requested before a contract, a legal obligation, an appropriate legitimate interest or consent where required. An enquiry is not an automatic subscription to marketing.
Service providers and transfers
Hosting and email providers may process information to deliver their services. Disclosure may also be necessary to fulfil an enquiry or meet a lawful requirement. The website does not currently include third-party advertising pixels, analytics, embedded maps or social widgets. If service providers process information outside South Africa, applicable cross-border safeguards must be considered. Contact us for information relevant to your enquiry.
Retention and security
Enquiry and business records are retained for the purpose for which they are needed and any applicable legal record-keeping obligations. Technical log retention depends on the hosting service. Access controls and other appropriate safeguards are used, but no online service can guarantee absolute security. Do not email payment credentials or passwords.
Your rights and requests
Subject to applicable law and its exceptions, you may request access to your personal information, request correction or deletion of inappropriate records, object to processing, or withdraw consent where processing relies on consent. We may need to verify your identity before responding. Withdrawal does not affect processing that was lawful before withdrawal.
Complaints and changes
Please contact us first so we can consider your concern. You can also contact South Africa’s Information Regulator. This notice may change as website functionality or business processes change; the updated date appears above.